Balfour Beatty

balfour beattyThis was a very challenging project for everyone involved and the two teams worked remarkably hard and well together. Quite simply we would not have achieved our objectives without their help.”

ResourceBank managed an assessment project of over a thousand staff enabling Balfour Beatty CSUK to re-align and restructure their business to meet changing market demands



Balfour Beatty Background

Part of Balfour Beatty Group, Balfour Beatty Construction Services UK (CSUK) is one of the UK’s largest commercial construction companies. It  provides an extensive range of construction services employing more than 2,400 professionals nationwide.

The Challenge

CSUK needed to undertake a restructuring exercise in order to realise their vision of transforming CSUK to be a more integrated business that operated in the most agile and efficient way, to be acknowledged, valued and rewarded as the business that defines its sector.  The overall aim was to realign the business with new values and capabilities and to create a new fully integrated structure aligned to six common tiers.  It was expected that headcount would reduce from approximately 2,850 employees to 2,350.

CSUK required a partner to manage this significant project within a six month timescale.  The partner would be expected to design and develop a fair and consistent assessment process for each tier, clearly aligned with defined capabilities, values and behaviours and then manage the entire assessment process for each tier within agreed timescales, whilst ensuring all employees were fully informed, supported and treated fairly throughout the process


ResourceBank were appointed as the key partner to CSUK with the role of designing, co-ordinating, managing and delivering the entire staff assessment project within a six month timescale.  As this project involved most staff members below Board level in a myriad of job functions and departments, the assessment project was a significant task.

A central website was designed and created by ResourceBank to communicate key information to all CSUK staff, and to provide an online application system which linked to the ResourceBank database, enabling candidates to view the job roles they had been pooled for, access any useful information and to apply.

The assessment process and materials for all tiers and job functions were defined, agreed and created by ResourceBank.  CSUK managers were briefed on the assessment process and given active support by the ResourceBank team.  This team consisted of  ten consultants overseen by a Project Manager who liaised with multiple contacts throughout CSUK, solving issues and driving the process forward.

ResourceBank managed a network of 55 internal and external Assessors located nationally covering all Balfour Beatty CSUK regional hub locations.

The entire end-to-end process was managed and co-ordinated by ResourceBank—from the design of the assessment process, the creation of questions and marking schemes, the selection and briefing of assessors, the production of assessment materials, the management of assessment interviews, the co-ordination of assessment results and the delivery of detailed reports for each tier, function and location.


The project was completed on time, within six months and under budget.

ResourceBank provided a professional and responsive service with robust and effective assessment methodologies and materials which were embraced by Balfour Beatty personnel.

The central team provided valuable and welcome support to applicants over the phone during the process, showing empathy to their circumstances and ensuring the process was as efficient as would allow, highlighting and escalating potential issues as they arose.

ResourceBank reacted quickly to changing priorities and very tight timeframes, adopting a true partnership approach and flexing as required to meet Balfour Beatty’s changing needs.