RPO for Wolseley delivers outstanding results

ResourceBank RPO works alongside the internal resourcing function at Wolseley to provide an effective and proactive talent attraction and engagement service throughout the UK.

Time to hire has been reduced from 100 days to 30 days and hiring manager promoter scores are outstanding.


Wolseley UK is the country’s largest plumbing, heating and cooling trade specialist merchant.  It is the UK operating company of Ferguson plc, a FTSE 100 company with revenues of over $18 billion.

Back in 2016, the company operated several individual trading brands including Plumb and Parts Center, Pipe Center and Burdens servicing distinct customer groups.  Recruitment was decentralized without any core process.  Time to hire was anything between 70 and 100 days and attrition was very high.


In consultation with ResourceBank, a plan was established to implement a professional, effective, co-ordinated recruitment function based on common processes but tailored to meet the needs of each part of the business.  ResourceBank RPO took over responsibility for managing the “in-branch” recruitment for all different brands (estimated at 1,000 hires per year) and a central internal recruitment team was established to manage Head Office and Management roles (300 hires per year).

Bespoke shared Avature ATS/CRM 

ResourceBank scoped and developed a bespoke branded instance of the Avature ATS/CRM which both they and the Wolseley internal team utilized jointly.  We created a joint candidate application portal which integrated with a bespoke Wolseley careers website to provide a seamless candidate experience.

Dedicated Team of 8 staff

ResourceBank RPO established a dedicated team of 8 staff within its Telford office and quickly set out to build relationships with Hiring Managers throughout the Wolseley organisation. As relationships were built, recruitment successfully delivered and candidates onboarded with positive experiences, the RPO relationship flourished.  The contract was renewed, extended to incorporate additional elements of recruitment and is one of the reference contracts for ResourceBank.

1,306 vacancies a year

In the year to October 2019, the ResourceBank team managed 1,306 vacancies with a time to hire of 30.5 days (industry norm is circa 54 days and 2018 was 36.5 days).  Customer Satisfaction is measured through NPS scores for key stakeholders and these are at record highs (even amongst rejected candidates).

Stuart Lee, Head of Resourcing for Wolseley said:

“ResourceBank has made a significant impact on our business through the high quality of staff recruited into our branches.  Staff attrition is down and customer satisfaction has improved as a direct result of their work.

They are quick to suggest improvements and are an invaluable partner to Wolseley.  I would have no hesitation in recommending them to any business looking for an RPO provider.”


  • Centralised resourcing function for Wolseley UK
  • Fully branded bespoke careers website and candidate portal
  • Time to hire reduced from 100 to 30 days
  • Improved candidate quality and retention
  • NPS scores of +82 for internal managers and +89 for candidates

Since its establishment in 2016, the ResourceBank team recruited based on a core set of Wolseley values (irrespective of whether the trading brand was Plumb Centre or Burdens).  They helped to ensure all new candidates were engaged with and identified with the Wolseley brand.  This engagement smoothed the path for the rebranding of all branches to the core Wolseley brand during 2019.