The one-year anniversary of ResourceBank’s outsourced recruitment contract with Dental Partners has provided the team with an opportunity to reflect on the successful establishment of a new sector for the business.
With reports that the number of new dentists in the UK has fallen by a fifth, uncertainty around Brexit and a plethora of red tape, recruiting within the dental industry presents huge challenges. But ResourceBank has successfully risen to these and is bucking the national trend, despite entering into the RPO (Recruitment Process Outsourcing) partnership with minimal dentistry experience.
As a start-up business in a competitive sector, the critical thing for Dental Partners, a network of NHS and private practices, was agility, flexibility and speed to market. This meant the ResourceBank team had to quickly immerse themselves in the complexities of dentistry recruitment, building new contacts and networks whilst understanding how Dental Partners set themselves apart from the competition.
ResourceBank also helped Dental Partners develop their innovative ‘Best Place to Work’ ethos, by undertaking their first annual colleagues engagement survey and helping to bring this to life using key "pillars" to reflect the important messages within the EVP.
Qadoos Rashid, HR Director at Dental Partners, said
“Dentistry has a recruitment crisis and it is very difficult to find or create a solution that will deliver the volume of dentist we will need as we grow. We have now recruited 30 dentists through the RPO, which is phenomenal considering we only started in September 2018. ResourceBank’s expertise with technology, with support for social media, recruitment portals and the development of Dental Partners’ careers website, has also been intrinsic to a successful growth strategy.”
Full interview with Qadoos Rahsid
ResourceBank provides a fully outsourced recruitment service for clinical and central / operational roles and a reduced advertising/application management service for practice support roles. The beauty of this approach is that the service can be changed to suit the need so a high touch service can be used on specific challenging practice roles.
In the last year, more than 10,000 candidates have been approached, 3600+ applicants and 60 fully outsourced roles logged, including locums, nurses, managerial and support staff.
Charlotte Todd-Smith, Service Delivery Manager for ResourceBank said
“The last year has been a huge learning curve and we have had to think differently and creatively around this candidate-led market. Dental Partners wanted a team with more than just one speciality and we are supporting their business in a variety of ways, including bringing to life their EVP through video and social media, annual surveys and HR support . We have a very close working relationship with HR, Operations and Practice teams and our team is very much seen as an extension of their business.”
ResourceBank carried out a second annual engagement survey in September of this year to ensure that colleagues’ feedback is used to develop a company and practice level action plan to improve their experience at work year on year and to help further support Dental Partners commitment to being the Best Place to Work.
Looking ahead to the second year, ResourceBank will continue to be an integral part of Dental Partners’ business development, supporting its ambitious growth plan to become the third biggest UK corporate dental care provider. They will be creating new recruitment toolkits, working with HR to ensure practice terms are delivering the best experience for new starters and interviewees. As well as further development of social recruitment and continuing to build a dental partners talent pipeline which has been critical to their success to date.