Bellway began as a small family business in 1946 – with a passion for building exceptional quality homes. They have been recognised as a 5-star home builder for the last five years and now employ nearly 3,000 people.
“ResourceBank understand what we’re looking to do and are clearly experts in this field. They’re open and honest with advice and are always prompt in responding if I have any questions. Anything we ask for, they can do it. Our reports were tailored to be exactly as we wanted, as well as being accessible and easy to read. I wouldn’t have any hesitation in recommending ResourceBank to my network”
When Bellway initially contacted RBR in 2017, their attrition levels were higher than ideal for staff moving on within the first 12 months of employment. Bellway decided that conducting consistent exit interviews by an independent partner would give them a better insight into the motivations of their employees.
In 2020, the service was expanded to include New Starter and Onboarding surveys in order to obtain critical data at the start of the employee journey at the 1- and 4-month points, bolstering their onboarding experience and ensuring there was an opportunity to seek feedback and address any issues in those crucial early days.
One of the areas the exit interviews identified as a concern was employees feeling they didn’t have a good work/life balance. Bellway took this data, and along with manager training, they implemented core working hours across the business to ensure people knew they were able to freely leave when their working day was complete. They also introduced flexible start/finish times and the option to work from home one day per week where possible.
Employee benefits were addressed as well, with pension contributions raised, the option for fathers to split parental leave with their partners, and the launch of a discount and rewards gateway with new benefits, with more in the pipeline.
The recruitment process was also made smarter and more streamlined after data confirmed slight misalignment in some roles. These changes resulted in a more robust recruitment and onboarding process, ensuring that the right people were hired for the right roles.
Bellway’s most recent Employee Engagement Survey showed an increase in scores since ResourceBank’s Onboarding surveys were introduced, with 97% of employees saying they know what is expected of them in their job. There has also been a 4% increase in employees responding positively to future progression and career development within the company, demonstrating the importance of a good onboarding process and communication with employees during their first few months.
Having tangible, actionable data highlighting the need for change has allowed the HR Team to secure sufficient budget for improvements. With information from the reports shared regularly at Divisional Director level, HR Advisors can engage in more conversations about colleague engagement, providing support, feedback, or extra coaching where needed.
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