DHL Global Forwarding Recruitment Project

ResourceBank's collaboration with DHL Global Forwarding saw 59 people hired for a brand new team in just under 8 weeks

DHL is the world’s largest logistics company serving in over 220 countries and with offices operating in 22 countries. DHL Global Forwarding UK have a Head Office based in Chertsey with additional locations across UK and Europe, employing over 45,000 staff worldwide within the Global Forwarding division. Offering Air, Ocean, Road and Rail freight services, plus bespoke Solutions and Customs brokerage services, DHL operate in a variety of industries including, Auto Mobility, Chemicals, Consumer, Energy, Engineering and Manufacturing, Life Sciences and Healthcare, Public Sector, Retail and Technology.

DHL Global Forwarding approached ResourceBank in October 2020, wanting to create a substantial new Customs Team as a result of Brexit comprising of 72 people. With a quick turnaround required, DHL GF came to us for assistance and were not disappointed.

  • Logistics
  • Project

ResourceBank established a dedicated team of staff and quickly set out to start sourcing candidates. From nearly 900 applications, our average time to hire from shortlist was just 8.5 days, and we are now at 59 successful hires.

HRBP for DHL Global Forwarding Julia Marsh said ``The seamless way in which ResourceBank has worked together with us to find a solution for our recruitment needs has been invaluable. Their expertise and knowledge has been second to none in ensuring we met our targets and deadlines. We couldn’t have done it without you, an exceptional team.``

0 Applications reviewed

In the year to October 2019, the ResourceBank team managed 1,306 vacancies via a centralised resourcing function for Wolseley UK using a branded bespoke careers website and candidate portal.

0 Telephone interviews conducted

Prior to ResourceBank's involvement, time to hire was anything between 70 and 100 days and attrition was very high. The dedicated team reduced this to an average of just 30 days.

0 Offers made so far

The team helped to ensure all new candidates were engaged with and identified with the Wolseley brand. This engagement smoothed the path for the rebranding of all branches to the core Wolseley brand during 2019. Current NPS scores are +82 for internal managers and +89 for candidates

Nick Sandison

Vice President HR

DHL Global Forwarding (UK) Limited had a requirement to create 72 new customs roles in 2020. The final approval to recruit these employees received a very late sign-off within DHL, and the only way that we could fulfil these roles was using a specialist agency. ResourceBank was our selected partner due to their expertise and the cost efficient service which they provide. The candidate experience was exceptional, and the calibre of candidate exactly as we requested. The pre-screening of candidates was excellent and we were provided, in a very short space of time, with many excellent people from which to choose.

Given the cost effectiveness and professionalism of ResourceBank, I really cannot recommend them highly enough. THANK YOU!

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Mahj Hussain
Healthcare and Retail Accounts Director